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Feature Requests

Category

Freshdesk 3.0
1
·

under review

Generate captions in different languages with AI
1
·

planned

Store recordings on your own S3 bucket
Right now you can store recordings in Europe and in North America but you will be able to plug your own S3 bucket if you wish.
1
·

planned

Suggestions by Screendesk AI
Users will be able to connect their knowledge bases to Screendesk. On each recording users will be able to get a suggested answer.
2
·

in progress

Jira integration
Request and send recordings from Jira
1
·

planned

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