K
Kyle Taylor
Overview:
We would like our support staff to review our Screendesk recordings and change the titles and descriptions as to enhance the quality of our data.
We would like this to be achieved with a new permission set (a new Role) in Screendesk, known as an "Editor" role.
Problem Statement:
With the current roles of Admin and Member, we have the following issues:
  1. Giving everyone an Admin role would mean they have access to the Account Settings panel, making it harder to have a centralised change management process/
  2. The Member role only allows people to the title and description of videos they have created.
Changing the Member role to allow titles and descriptions to be edited by everyone opens up a further data quality risk. There is no Audit Trail feature so we could have people changing videos with no way of us knowing who changed what.
Proposed Solution:
We would like an "Editor" role to be created, with the same permissions as a Member and the addition of the ability to edit Titles, Descriptions and other key video properties.
This will allow us to effectively allocate appropriate licenses to set people, who would be trained and informed on what their role entails in Screendesk.